- Shipping Info
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Shipping Policy
Thank you for visiting and shopping at Monohausen Records’ Bandcamp shop.
Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders within the EU are processed within 3-4 business days, unless you contact us for express services (see express prices below).
All orders outside the EU (worldwide) are processed within 7-10 business days, , unless you contact us for express services (see express prices below).
Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipment method (SM): DHL standard
Estimated delivery time (EDT): 3-5 business days
Shipment cost (SC): € 2,95**
SM: DHL standard EU
EDT: 3-5 business days
SC: € 6,95**
SM: DHL standard worldwide
EDT: 7-10 business days
SC: € 14,95**
SM: DHL overnight (national)*
EDT: 1 business days
SC: € 14.95**
SM: DHL overnight (EU)*
EDT: 1 business days
SC: € 59.95**
SM:DHL express (worldwide)
EDT: 2-3 business days
SC: € 89.95**
* Overnight delivery is only available for orders with delivery addresses within the EU
** Prices are calculated for shipments with a weight up to 1 kg. The shipment price might be higher for shipments that have a weight of more than 1 kg.
Delivery delays can occasionally occur.
International Shipping Policy
Monohausen Records ships worldwide.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Monohausen Records is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Monohausen Records is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the U.S.
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
- Return Policy
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Return & Refund Policy
Thanks for shopping at Monohausen Records’ Bandcamp store.
If you are not entirely satisfied with your purchase, we're here to help.
Returns
You have 14 calendar days to return an item from the date you received it without giving any reason.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non¬refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us.
Mar 2020
Feb 2020
Feb 2020
Feb 2020